Introduction
IMMERGITY Immigration ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our immigration assessment platform and consulting services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our services.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, as well as international data protection regulations including GDPR where applicable.
Information We Collect
We collect various types of information to provide and improve our services:
Personal Identification Information
Full name and contact details (email, phone number)
Date of birth and nationality
Current country of residence
Marital status and family information
Immigration Assessment Data
Educational credentials and work experience
Language test results (IELTS, CELPIP, TEF, TCF, PTE)
CRS scores and eligibility assessment results
Immigration goals and target timelines
Preferred provinces and program choices
Professional Information
Work history, job titles, and employers
Educational institutions and degrees
Professional certifications and licenses
NOC/TEER codes and occupation details
Technical Information
IP address, browser type, and device information
Usage data and interaction patterns
Cookies and similar tracking technologies
Session data and analytics
Sensitive & Mobile App Data
Criminal history and convictions
Medical admissibility conditions
Relationship and marital history
Prior visa refusals and immigration violations
Household financial information
Immigration status of third parties (the applicant)
Communication Records
Chat history with our AI assistant
Email correspondence
Consultation notes and meeting records
Document submissions and file uploads
We only collect information that is necessary to provide our services and comply with regulatory requirements.
How We Use Your Information
We use your information for the following purposes:
Immigration Services
Calculate CRS scores and assess program eligibility
Provide personalized immigration pathway recommendations
Generate milestone roadmaps and action plans
Track your immigration journey progress
Prepare and review application documents
Service Improvement
Enhance user experience and platform functionality
Develop AI-powered insights and recommendations
Analyze trends and improve assessment accuracy
Conduct research on immigration patterns
Communication
Send assessment results and reports
Provide deadline reminders and notifications
Share immigration news and policy updates
Respond to inquiries and support requests
Send service-related announcements
Legal and Compliance
Comply with Canadian immigration regulations
Fulfill RCIC professional obligations
Respond to legal requests and court orders
Prevent fraud and maintain security
Enforce our Terms & Conditions
Analytics and Research
Understand service usage patterns
Generate aggregated, anonymized statistics
Improve our AI and recommendation algorithms
Benchmark against immigration data trends
We will never sell your personal information to third parties for marketing purposes.
Information Sharing & Disclosure
We may share your information in the following circumstances:
With Your Consent
We will share your information with third parties when you explicitly authorize us to do so, such as when submitting applications on your behalf.
Service Providers
We work with trusted third-party service providers who assist in delivering our services:
Cloud hosting and data storage (Supabase - US servers)
Email delivery services
Payment processors
Analytics providers
Customer support tools
These providers are contractually bound to protect your information and use it only for specified purposes.
Government Authorities
We may disclose information to Immigration, Refugees and Citizenship Canada (IRCC), provincial immigration offices, and other government agencies as required for:
Processing immigration applications
Compliance with legal obligations
Responding to official requests
Immigration fraud prevention
Legal Requirements
We may disclose information when required by law, court order, subpoena, or to:
Protect our legal rights
Investigate potential violations
Detect and prevent fraud
Respond to emergencies
Comply with regulatory requirements
Business Transfers
If IMMERGITY is acquired, merged, or undergoes a business transfer, your information may be transferred as part of that transaction, subject to the same privacy protections.
Aggregated Data
We may share anonymized, aggregated statistics that do not identify individuals for research, marketing, or analytical purposes.
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
End-to-end encryption for data transmission (SSL/TLS)
Encrypted data storage with secure cloud infrastructure
Regular security audits and vulnerability assessments
Multi-factor authentication for sensitive operations
Automated backup and disaster recovery systems
Administrative Safeguards
Strict access controls and role-based permissions
Employee confidentiality agreements
Regular privacy and security training
Incident response and breach notification procedures
RCIC professional standards compliance
Physical Safeguards
Secure data center facilities with restricted access
Environmental controls and monitoring
Redundant systems and infrastructure
Data Retention
We retain your personal information only as long as necessary to:
Provide our services
Comply with legal obligations (typically 7 years for immigration records)
Resolve disputes and enforce agreements
Fulfill the purposes described in this policy
You may request deletion of your data subject to legal retention requirements.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.
Your Privacy Rights
Under Canadian privacy laws and GDPR (where applicable), you have the following rights:
Access and Portability
Request a copy of your personal information
Receive your data in a portable, machine-readable format
Understand how your information is being used
Correction and Updates
Correct inaccurate or incomplete information
Update your profile and assessment data
Request changes to records we maintain
Deletion and Erasure
Request deletion of your personal information
"Right to be forgotten" (subject to legal retention requirements)
Close your account and remove data
Restriction and Objection
Restrict processing of your information
Object to certain uses of your data
Opt-out of marketing communications
Withdraw consent for optional processing
Data Protection
File a complaint with privacy authorities
Contact our Data Protection Officer
Request information about data breaches
Transparency
Receive clear information about data practices
Be informed of privacy policy changes
Access detailed records of your data
To exercise these rights, contact us at info@immergityimmigration.com. We will respond within 30 days as required by law.
Note: Some rights may be limited by legal obligations, including requirements under PIPEDA and immigration regulations to retain certain records.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will delete such information from our systems.
For immigration purposes involving dependent children, information may be collected as part of a family application, with appropriate parental consent.
International Data Transfers
IMMERGITY operates primarily in Canada. Your information may be processed and stored in Canada or other jurisdictions where our service providers operate.
Cross-Border Transfers
When we transfer data internationally, we ensure:
Adequate data protection safeguards
Standard contractual clauses
Compliance with applicable laws
Your consent where required
Data Subject Rights
If you are located in the European Union or other jurisdictions with specific data protection laws, you retain all rights under those laws, including:
GDPR protections for EU residents
Rights under your local privacy legislation
The ability to file complaints with supervisory authorities
We have implemented appropriate safeguards to protect your information during international transfers.
Changes to This Policy
We may update this Privacy Policy periodically to reflect:
Changes in our practices
New legal requirements
Service improvements
User feedback
Notification of Changes
Material changes will be posted prominently on our website
Email notification for significant updates
Updated "Last Modified" date at the top of this policy
30-day notice period before changes take effect
Your Continued Use
By continuing to use our services after changes take effect, you accept the revised Privacy Policy. If you disagree with changes, please discontinue use of our services.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us:
IMMERGITY Immigration
4316 Village Centre Court, Suite 101
Mississauga, ON, L4Z 1S2
Canada
Email: info@immergityimmigration.com
Phone: +1-416-897-6664
Privacy Officer
For specific privacy inquiries, you may contact our Privacy Officer directly at the above email with "Privacy Inquiry" in the subject line.
Regulatory Authorities
If you have concerns about our privacy practices, you may also contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: priv.gc.ca
We take privacy concerns seriously and will respond to all inquiries within 30 days.